Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
For the purpose of these T&C ODIN Group Ltd will be known as ODIN Tactical & ODIN
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Trojan Distribution Ltd. The collective work includes works that are licensed to ODIN Systems Ltd. Copyright 2016, ODIN Group Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ODIN or purchasing ODIN’s products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ODIN or to purchase ODIN products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by ODIN. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of ODIN used in the site are trademarks or registered trademarks of ODIN
Images
ODIN’s images are from its own photographers it employs, submitted images from customers and from our brands. We also use images under the Open Government License from the UK Ministry Of Defence Website, a link to the T&C of this site are here.
Payment & Prices
We accept international MasterCard, Visa, Maestro, Delta and Solo. Billing will appear as ODIN Group Ltd.
Cheques are also accepted and should be made payable to "ODIN Group Ltd". ;goods will only be dispatched once payment has cleared.
ODIN Tactical is part of ODIN Group Ltd.
All prices are in Great British Pounds Sterling (£) and include free delivery within the UK & Certain Countries.
Delivery pricing is dependent on delivery method, country destination and weight. Please refer to the delivery options.
VAT is included in the price (unless otherwise stated) and will be charged at 20% and is subject to change without notice. ODIN Group Ltd is VAT registered (Vat No.201583639).
Delivery
You will receive three emails from us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock. The 3rd email will tell you that your order is being shipped.
We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (+441830 520714) or email and we will try to resolve the issue promptly.
The Order Status request facility is there for your convenience and allows you to highlight to us that you have yet to receive your order. If you are using this facility please ensure you complete all the required information and only submit a request once the estimated delivery time has elapsed or we may not respond to that request.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Returns
You have 30 days from receiving your order to make a return. This is our standard returns period but can be extended if asked (we understand due to operational deployment something this is not possible, however this must be agreed within the 30 day period.
It is the customers responsibility to return the item(s) including any postal/return costs. In an event that we have made an error, we will provide a pre-paid postage label to cover the return costs.
Returned items need to be in the condition sent out, including tags, labels, and bags - Removing the tags from a garment and sending back inside a pocket is not acceptable.
Duty/Import/General Sale Tax on International Delivery
For countries outside the EU there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges. We have provided an idea of the duty threshold on our website but this is for guidance only and may change at any time.
If local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly even destroyed. If your order is not returned to us we may not be able to refund you for your order
We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.
Polices & Restrictions
Export Compliance Policy & ITAR
ODIN is committed to compliance with, and requires its employees to comply with, the export and import laws and regulations of the United Kingdom which govern not only the export of tangible products, but also the transfer/export of intangible products (e.g. Body Armour, Infrared/Thermal ID Markers, Night Vision, and other technology, know-how).
It is further the policy of ODIN to maintain unequivocal compliance with the national export laws and regulations of the United Kingdom and the countries of our suppliers and customers.
Export compliance plays an important role in ensuring our success and the success of our customers and business partners.
Infra Red & Other Identify Friendly Forces (IFF) Markings Including Vehicle and Air / Ground Markers
ODIN will only produce and sell to authorised UK units and individuals & Coalition Partners.
All IFF markings and call signs produced using Infra red reflective and absorbent materials are restricted items and will only be sold to recognised persons and units. All items will only be delivered to recognised military and government addresses*
ODIN will only sell infra red union flag patches and infra red reflective yarn bespoke patches and markers to current serving UK armed forces and Home Office personnel (Including UK police offices and customs) ODIN will also sell to UK PSD members who are in contract and have the correct documentation* If unsure please contact us for details.
*Certain information is required regardless of unit, this includes service number, rank, current unit and military / official address (Markers and patches will only be sent to recognised military addresses and a signature is required to conform receipt).
Night Vision, IR Beacons & Associated Products
ODIN stocks and sells to UK Armed Forces various night vision and tactical lights / beacons, due to the nature of these items we will only sell to authorised units.
Please call to discuss further or if you have any questions regarding the above.
Coalition Partners
ODIN understands the relationship with the UK military’s coalition partners around the world and is able to produce on their behalf IFF markings and patches for current military and embassies personnel and units.
Please contact us to confirm the process that will need to be fulfilled to produce your items and advise on shipping and EUC
Restricted Items
Certain products ODIN produces and distributes are classed as restricted and can only be purchased by current UK military personnel.
Warranty issues and manufactures restrictions prevent certain products from being shipped to all locations. Any customer purchasing a restricted item will be notified if it may not be shipped to their chosen location and the sale cancelled*
Knowledge about local regulations / restrictions on the importation of items is the responsibility of the customer. ODIN Group Ltd will not assume liability for products withheld by customs or for any fees / taxes / expenses incurred during the importation of purchased products.
Do you ship to my country?
ODIN unfortunately for any number of reasons is unable to ship to certain countries please see the list below
The only exception is UK forces and government employees working overseas in these countries. In which Case the only delivery methods that will be used is the EMBASSY, BFPO & APO systems
Below is a list of most countries we currently do not ship to*
Afghanistan, Argentina, Algeria, Angola, Bangladesh, Benin, Bolivia, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Conga, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, Guinea-Bissau, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Niger, Nigeria, North Korea, Oman, Pakistan, Papua New Guinea, Romania, Rwanda, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Venezuela & Yemen.
*ODIN reserves the right to include any country at anytime without prior notice and can cancel any purchase at anytime.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ODIN disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ODIN does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ODIN does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
ODIN shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ODIN has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Disclaimer
Many of the products odintacticall.co.uk sell should be used with high quality safety equipment such as helmet, gloves and kneepads. The extreme products we sell should be used in open spaces away from traffic and individuals should have a thorough understanding of how the product operates/handles before being left to ride/use the product alone. It is the responsibility of each individual to the purchase relevant insurance where applicable. ODIN accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.
Typographical Errors
In the event that a ODIN product is mistakenly listed at an incorrect price, ODIN reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ODIN reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ODIN shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ODIN without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
ODIN may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ODIN.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ODIN or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
ODIN does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ODIN is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ODIN reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ODIN in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless ODIN , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, ODIN may link to sites operated by third parties. However, even if the third party is affiliated with ODIN, ODIN has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ODIN. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ODIN seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Feedback & Complaints
ODIN welcomes your questions and comments (both what we are doing right, and what we are doing wrong).
If you have any questions please Contact Us, or by post at the address shown above. Any complaints we will undertake to handle fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours.
If you are still not happy with the way your complaint is being handled you should write to:
FAO Managing Director
ODIN Group Ltd
Norse Park
Otterburn|
Northumberland
NE19 1LP
United Kingdom
The Waste Electrical and Electronic Equipment Regulations (WEEE Regulations)
The Waste Electrical and Electronic Equipment Regulations are now part of UK law. The UK have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
It is important that the amount of WEEE sent to landfill sites is reduced because:
Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
ODIN Group Ltd are "doing our bit" under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.
For example, if a customer buys a new torch from us we will take back their old torch (provided it is of equivalent type and function) and prevent it going into a landfill site by disposing of it safely. Customers must return their old WEEE within 28 days of purchasing their new item. Customers do have to pay to return their old item to us.
If you wish to return your WEEE item, please contact us at the telephone number’s 01830 520714 or using our Contact Us form.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.
ODIN Group Ltd is pleased to take back and recycle used batteries free of charge for recycling for customers within the UK. (That are used in the products we sell)
By recycling your used batteries via dedicated battery collection points you are contributing to protecting our environment and the earth's natural resources.
Batteries are made from important resources and chemicals, including lead, cadmium, zinc, lithium and mercury. If batteries are disposed of as normal municipal household waste, they will be taken to a landfill site and those resources will be lost and will contribute to the pollution of the environment. Recycling is one way you can help the environment and you should dispose of used batteries separately from other waste, using the collection and recycling schemes available.
Your role in contributing to the recycling of waste batteries and in preventing pollution of the environment is essential. Each used battery that you place in a recycling box will be taken apart and many of the materials will be recovered and used to make new batteries or something else.
All batteries are labelled with the crossed-out wheeled bin below, to indicate that they should not be disposed of as normal waste, but in specific recycling centres.
Batteries containing hazardous substances such as mercury (Hg), cadmium (Cd) or lead (Pb) are marked with their chemical symbol as well.
For other batteries that we do not supply or sell please contact your local authority or nearest Civic Amenity Site.
Gift Cards
Please note, gift cards purchased will be valid for 12 months from the date of purchase.
